Duties include a high level of data entry, telephone reception, registration scheduling, and using customer service skills. Position is for the WCHD WIC Program. Schedule Monday, Tuesday, Thursday, and Friday, 8:30 am-4:30 pm, and Wednesday, 10:30 am-6:30 pm.
The Customer Service Specialist will serve as the liaison between the Will County Health Department and its current and potential customers, clients, and patients (patrons). This individual will work in a call center, working closely with other team members to provide exceptional patron service by listening attentively to understand the reason for their call and addressing all questions and concerns.
This candidate will be responsible for providing a wide array of services to clients and their families to promote opportunities for maximum independence in the community. Primary responsibilities include assessing, planning, implementing, coordinating, monitoring, and ongoing evaluation of services provision to severely emotionally disturbed (SED) or mentally ill individuals and their families.
Plans, organizes, conducts, or coordinates and evaluates nutritional components of the Women’s, Infants’, and Children’s (WIC) or general Public Health Programs.
Under the direct supervision of the Primary Care Manager, the applicant will provide general nursing care and leadership while working collaboratively with physicians and other multidisciplinary team members.